A real person reads these. Tell us what you did, what you expected, and what happened — that one sentence solves a problem faster than anything else you can send.
Reach us
Phone
571-404-0529
Business hours, Eastern time.
support@doorkickerseo.com
Best for anything with a screenshot or a file attached.
Response
One business day
Same day for anything that has stopped a crew working.
Before you write in
Four lines is usually enough, and it saves a round trip:
- What you were doing — which screen, which button.
- What you expected — the number, the date, the file you thought you would get.
- What actually happened — word for word if there was a message. A screenshot is better.
- Which build — the version is in the app, under About or on the badge in the top right.
If a number looks wrong to you — a gravity, a cost, a score, a forecast — say so. That is the most valuable thing you can report, and we would rather hear it than not.
Agent software
It will not open on macOS
Our Mac builds are signed and notarized by Apple, so they open on a normal double-click. If you see “unidentified developer”, you have an older download — come back for the current one rather than working around the warning.
Windows SmartScreen warns
Some Windows builds are not code-signed yet, so SmartScreen says “Windows protected your PC”. Choose More info, then Run anyway. We say so on the product page wherever that is still true.
New computer, same licence
One licence activates one machine. Reinstalling on the same machine is fine and needs nothing from us. Moving to a replacement machine does — send us the order email and we will release the old activation.
Lost password or recovery code
The local password protects the records on your own machine. We do not hold it and cannot reset it. The recovery code shown at setup is the only way back in. Without it, the records have to be started again.
Where your work is kept
On your machine, in your own user folder, outside the program directory — so updating an agent never touches it. Each agent’s guide gives the exact path. Back it up somewhere that is not that computer.
Does it phone home?
Only where the product page says so, and never with your work. Licence activation sends your order email and passkey once. Any reference refresh is a download, not an upload. Your files, answers and records stay put.
Websites and SEO work
Sending us material for a build or a campaign? Use the client portal rather than email. It takes large files without choking, and everything lands in one place instead of scattered across a thread.
Billing and licences
- Where is my download? On your account page under Downloads, and in the order confirmation email. Both stay valid.
- Where is my passkey? On the order confirmation and on the order in your account. It looks like BREW-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
- Refunds. See the refund policy. If a build does not do what its product page said it does, tell us and we will make it right.